Refund Policy

This Refund Policy explains how Isooro handles issues related to digital purchases made through our web store or, where applicable, through mobile app stores. It should be read together with our Terms of Service and Privacy Policy.

1. Nature of products

Premium access, Super Likes, Boosts, and virtual gifts sold through Isooro are digital products or services credited to your in-app account. After successful payment and delivery, these extras are used inside Isooro and cannot be withdrawn as cash or returned like physical goods. Event tickets are not on sale through this website.

2. Failed payments

If a payment fails or is declined by your bank or payment provider, you will not be charged for the purchase and no digital product will be delivered. You may retry checkout from the web store.

3. Duplicate charges

If you believe you were charged more than once for the same order, contact us at support@isooro.com with:

• Your Isooro username
• Payment reference or transaction ID from Paystack or your bank
• Date and approximate amount of each charge

We will investigate payment records and work with Paystack to resolve confirmed duplicate charges. We aim to respond within five (5) business days and to complete verified duplicate-charge reversals or account credits as promptly as the payment network allows.

4. Unauthorized payments

If you did not authorize a payment, contact us immediately at support@isooro.com and notify your bank or card issuer. We may suspend delivery of digital goods pending investigation.

5. Refund requests for delivered digital goods

Because digital entitlements are credited to your account after payment, refunds are generally not available once the product has been successfully delivered and used, except where required by applicable law or where we confirm a technical error on our side.

Examples where we may issue a refund or account adjustment after review:

• Payment succeeded but the digital product was not credited due to a verified system error
• Duplicate fulfillment of the same paid order
• Charge amount does not match the published price due to a platform error

Refund requests for delivered digital goods must be submitted within fourteen (14) days of the transaction. We review each request against payment and fulfillment records before deciding on a refund, reversal, or in-app credit.

6. Subscriptions and prepaid Premium

Premium purchases through the web store are processed by Paystack as prepaid digital access for the plan period shown at checkout (for example, 30-day or 365-day Premium). Each purchase grants access for that fixed term. It is not a recurring subscription.

If Premium access does not activate after a successful payment, contact support@isooro.com with your username and Paystack reference so we can verify and restore access.

7. In-app purchases (Apple / Google)

Some consumables may also be available through Apple App Store or Google Play billing. Those transactions are governed by Apple or Google refund policies. Request refunds for those purchases through the respective app store where applicable.

8. How to request support

Email support@isooro.com with:

• Subject line: "Refund request" or "Payment issue"
• Username, receipt/reference, and description of the issue

Business contact details are listed on our Contact page.

9. Changes

We may update this policy. Material changes will be posted on this page with an updated date.